Privacy Policy

1. Introduction

Welcome to Genga ("we," "our," or "us"). Genga is a 3D spatial storytelling platform that enables users to create, edit, and share three-dimensional content. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and email address (when you create an account)
• Profile information (username, bio, social media links)
• Payment information (processed securely through third-party providers)
• Communication data (when you contact us for support)

2.2 Content and Files

We collect and store:

• 3D models, scenes, and projects you create or upload
• Media files (images, videos, audio) used in your projects
• Project metadata and settings
• Comments and collaboration data

2.3 Technical Information

We automatically collect:

• IP address and device information
• Browser type and version
• Operating system and device specifications
• Usage data and analytics
• Session information and login activity
• Performance and error logs

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Service
• Process your account registration and authentication
• Enable 3D content creation, editing, and collaboration features
• Store and sync your projects across devices
• Process payments and manage subscriptions
• Send important service notifications and updates
• Provide customer support and respond to inquiries
• Improve our Service through analytics and user feedback
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 Public Content

Content you choose to make public (such as published projects or profile information) will be visible to other users and may be indexed by search engines.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Cloud storage and content delivery (AWS S3)
• Email delivery and communication services
• Payment processing and billing
• Analytics and performance monitoring
• Customer support and help desk services

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and session management
• Regular security audits and monitoring
• Access controls and employee training
• Secure cloud infrastructure and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Until you delete your account or request deletion
• Project data: Until you delete projects or your account
• Usage analytics: Aggregated data may be retained indefinitely
• Legal compliance: As required by applicable laws and regulations

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access, download, and export your personal data and content through your account settings.

7.2 Correction and Updates

You can update your profile information and account settings at any time through the Service.

7.3 Deletion

You can delete your account and associated data by contacting us at privacy@genga.io. Note that some information may be retained for legal compliance or legitimate business purposes.

7.4 Communication Preferences

You can opt out of marketing communications while still receiving essential service notifications.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential cookies: Required for basic Service functionality
• Analytics cookies: Help us understand how users interact with our Service
• Preference cookies: Remember your settings and preferences
• Authentication cookies: Keep you logged in securely

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services (such as Google OAuth). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: